1. Why is it important to reflect on conflict situations?

2. Building work is taking place on the premises where a security operative is present.
What is the employer’s responsibility in this situation?

3. A security operative is dealing with a customer query.

What quality should the security operative show to help the customer?

4. Typical workplace hazards for security operatives include

5. An audible fire alarm is activated.
What is the responsibility of a fire marshal when they hear this alarm?

6. A security operative is giving information to a customer who has learning difficulties.
How should the security operative meet this customer’s needs?

7. A security operative is new to a site.
Why is it most important for them to recognise the fire evacuation principles?

8. Which of these is a fire safety measure?

9. A security operative has made an arrest. The police attend.
What should the security officer do?

10. A security operative working near a government building observes a group of
individuals taking photographs of the security systems.
What action should the security operative take?

11. A security operative has witnessed a serious assault.
Under what circumstances should the security officer arrest the alleged offender?

12. A security operative is on duty when they hear a fire alarm.
What is the security operative’s priority?

13. How should a security operative reduce the risks of personal attack when
working alone?

14. A security operative discovers a suspicious package.
What action should they take first?

15. What is the purpose of the Approved Contractor Scheme?

16. A security operative is finishing their shift and preparing a handover brief.
Which of these should be included in the briefing?

17. A number of city centre premises communicate through a shared radio link.
Which of these is a benefit of doing this for the organisations involved?

18. Which of these is a feature of non-verbal communication?

19. A security operative is witness to a personal injury.
What details should they enter in the accident book?

20. Which of these must be present for a fire to exist?

21. Class “B” fires relate to

22. Which of these is an aim of the Private Security Industry Act?

23. A security operative brings a civil case against a member of the public for causing
them personal injury.
What standard of proof will be needed to win this case?

24. A security operative is working alone on a site.
Which of the following is a risk in this situation?

25. Mandatory signs are always

26. Which of the following is a key purpose of the private security industry?

27. Under GDPR, security operatives must ensure any information on people is used

28. Which of these is a common hazard for a security operative when searching bags?

29. Which of these is an external customer for a security operative?

30. For security operatives, a key principle for customer service should include

31. Which of these is a function of the Security Industry Authority (SIA)?

32. What is the importance of accurate record keeping?

33. Which of the following is a licensable activity under the Private Security Act?

34. How should a security operative address unacceptable behaviour?

35. Following a serious conflict incident, the security team meets to discuss experiences
and share strategies it has used in the past to resolve such situations. Why is this
important?

36. A customer requests a telephone number and the security operative writes down
the information.
What is the importance of doing this?

37. Which of these is a key purpose of the private security industry?

38. Which of these is a likely indicator of terrorist activity?

39. Which of these is a CCTV operator not allowed to record due to privacy issues?

40. A security operative has discovered a fire and has activated the fire alarm.
What should they do next?

41. What colour is the background on a warning sign?

42. A security officer arrests an intruder on-site.
Which of these should the security officer complete?

43. What is the purpose of assignment instructions?

44. Which of these instances is likely to indicate that a person is at risk of harm?

45. A security operative has been involved in a violent incident, and is worried about
returning to work.
Why should they seek the support of their colleagues?

46. What action should security operatives take when they are concerned a child is at risk
of sexual exploitation?

47. A victim of domestic violence approaches a security operative for advice in order to
reduce the risk of further harm.
What action should the security operative take?

48. A security organisation has recently employed a member of staff who uses
a wheelchair.
What must the organisation ensure in order to comply with equality legislation,
before this member of staff begins their role?

49. What information should be included in a handover report?

50. Which of these is not a licensable role under the Private Security Industry Act?

51. The purpose of the Approved Contractor Scheme includes

52. Which class of fire involves flammable liquid?

53. What is the benefit of a “pub watch scheme”?

54. A security operative has been injured.
Which of these situations is reportable under RIDDOR?

55. Which of these fire sources should a CO2 fire extinguisher be used on?

56. When security operatives wish to make an arrest, they must

57. What information must a security operative give to a person they are detaining?