Customer Service Course
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Duration
75 Min
Price
Starts from: £35.99
Training
Online
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Course Overview
Our display screen equipment courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’.
So what do we mean by display screen equipment?
The first thing most people think of is a computer monitor. But that’s not the only thing it refers to Display screen equipment could also mean laptops, tablet PCs, televisions, smartphones, CNC control pads, portable diagnostic screens or equipment containing cathode ray tubes, or CRTs.
The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety. Both employers and employee‐users have responsibilities under the legislation.
This course fulfils your statutory training obligations and covers among other things, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions.
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Who is it for?
Customer Service Course for the businesses.
Course Modules
Module 1: About the Course
Module 2: What is Customer Service
Module 3: The Goals of Great Customer Service
Module 4: Discovering and Understanding Customer Needs
Module 5: Delivering Maximum Levels of Customer Service
Module 6: Making Customers Feel Great From the Start
Module 7: Communication Skills
Module 8: Non-verbal Communication and Body Language
Module 9: Dealing with Customer Complaints