Question 1 of 28

1. Which of these is part of the kinetic lifting principle?

C) Positioning feet together and knees straight

D) Positioning the feet wide apart and waist bent

A) Keeping knees bent and keep the back’s natural posture

B) Keeping knees locked with back bent when lifting

Question 1 of 28

Question 2 of 28

2. Which insurance covers a driver’s public liability?

C) Home contents

B) Personnel indemnity

A) Hire and reward insurance

D) 3rd party vehicle

Question 2 of 28

Question 3 of 28

3. Following an incident how can you best reassure customers?

C) Slow down then speed up

B) Avoid conversation

A) Show concern and understanding

D) Deny any responsibility

Question 3 of 28

Question 4 of 28

4. A driver is in an emergency situation, who should they contact in order to implement their contingency plan?

C) Dispatch Office

A) Licensing Officer

B) Traffic Warden

D) Rank Marshall

Question 4 of 28

Question 5 of 28

5. How should a driver contact their base when in difficult situations when they are at potential risk?

Use CCTV

A) Use a panic switch

B) Phone in later

C) Text in later

Question 5 of 28

Question 6 of 28

6. A driver has been asked to lift a heavy item. When lifting how is potential injury avoided?

D) Keep the load away from the body

B) Share the load with the passenger

C) Place the feet together with knees straight

A) Adopt a good posture

Question 6 of 28

Question 7 of 28

7. How should a driver best reduce risk when carrying passengers late on a Saturday night?

A) Carry out a vehicle check

C) Listen to traffic and road reports

D) Refuse fares from any drinking establishment

B) Use knowledge gained on a conflict management course

Question 7 of 28

Question 8 of 28

8. Who is most likely to be able to help the driver reduce risks when picking up passengers at a taxi stand?

C) Other drivers

D) Rank Marshall

B) Traffic warden

A) Trade association

Question 8 of 28

Question 9 of 28

9. Which of the following is most likely to be a hazard when driving at night on an out of town journey?

D) Road rage

A) School children

C) Dazzle from headlights

B) Congestion

Question 9 of 28

Question 10 of 28

10. Which of these is most likely to be caused by bending your back when lifting?

A) Abrasions

B) Spinal injuries

D) Leg injuries

C) Bruising

Question 10 of 28

Question 11 of 28

11. A risk is:

D) Chance of someone can be blamed

B) Damage caused by fire

A) The chance the hazard can cause harm

C) Number of accidents that happen

Question 11 of 28

Question 12 of 28

12. What is the duty of care a driver has to a passenger?

A) Passenger can get in and out of the vehicle safely

D) Passenger can use on board entertainment system

B) Passenger gets to their destination quickly

C) Passenger can use any payment system

Question 12 of 28

Question 13 of 28

13. What is the first step in dealing with a problem that requires the use of a contingency plan?

D) Record a risk assessment

B) Communicate with the right people

C) Complete the journey

A) Write down all the details

Question 13 of 28

Question 14 of 28

14. What should you do first if your vehicle breaks down in a dangerous position on a motorway?

C) Use a warning triangle

B) Call your breakdown cover company

A) Push the vehicle to safety

D) Alert police

Question 14 of 28

Question 15 of 28

15. When undertaking risk assessments after looking for possible hazards what is the next step?

D) Decide who may be harmed

C) Evaluate the risk

A) Record findings

B) Review findings

Question 15 of 28

Question 16 of 28

16. What should a driver do first when confronted with a road accident?

C) Phone a colleague

B) Warn other traffic with hazard lights

A) Continue driving

D) Inform dispatch

Question 16 of 28

Question 17 of 28

17. Exercise and diet are important for a taxi driver because they lead

C) A stress free lifestyle

B) An active lifestyle

D) A Hazardous lifestyle

A) A sedentary lifestyle

Question 17 of 28

Question 18 of 28

18. There is a disagreement over a fare – you have resolved the situation by explaining the reasons for the fare. This is an example of which type of strategy?

C) Competition

A) Avoiding

B) Accommodating

D) Collaboration

Question 18 of 28

Question 19 of 28

19. A customer has been injured whilst under a driver’s duty of care. What is not likely to be a consequence of this?

A) Future insurance costs could be reduced

D) Driver could be sued

B) Vehicle could be taken off the road

C) Licensing authority investigation

Question 19 of 28

Question 20 of 28

20. It is important to reassure customers who may be in shock because

C) It prevents a customer blaming you

A) It allows you to paint a feeling of personal security

D) It prevents you from legal liabilities

B) It allows you to charge more

Question 20 of 28

Question 21 of 28

21. Which of these is a kinetic lifting principle?

D) Lift by bending the back

C) Carry the load away from the body

B) Hold the load above shoulder height

A) Avoid twisting the body

Question 21 of 28

Question 22 of 28

22. Your customer is feeling unwell and tells you they need to take medication – what action should you take

D) Complete the journey quickly

B) Drive to a Hospital immediately

A) Stop at the nearest Chemist

C) Follow the customers instructions

Question 22 of 28

Question 23 of 28

23. Who is the most responsible for the safety and welfare of the customer in the event of an emergency whilst in the vehicle?

D) Licensing authority

C) Dispatcher

B) Driver

A) Customer

Question 23 of 28

Question 24 of 28

24. How should dispatchers help reduce the personal risk to drivers from known bad customers?

D) Implement exclusion lists

A) Call every hour

B) Reduce the work load

C) Understand symptoms of stress

Question 24 of 28

Question 25 of 28

25. A driver works weekend evenings and nights in a busy city centre. What should they do to avoid situations that will cause stress whilst driving?

A) Anticipate challenges

D) Refuse long fares

C) Ignore customers

B) Sleep during breaks

Question 25 of 28

Question 26 of 28

26. How should a driver best reduce stress when dealing with difficult passengers?

A) Tell them to change their attitude

D) Comply with their requests

C) Take them to their destination quickly

B) Anticipate situations to make them easier to deal with

Question 26 of 28

Question 27 of 28

27. The most serious potential consequence of not following H&S regulations is

D) A decreased risk of legal action

B) A decrease in cost of hire and reward insurance

A) An increase in company reputation

C) Increase risk of injury and death

Question 27 of 28

Question 28 of 28

28. What is the first basic rule to follow before lifting a passenger’s suitcase?

A) Keep close to the load

D) Adopt a good posture

B) Check regulations

C) Stop and think

Question 28 of 28