1. When charging a passenger accompanied by an assistance dog, a driver will:

2. What assistance would you give to a blind or partially sighted customer?

3. t is important that a driver asks for a passengers permission before offering assistance to:

4. A person approaches your taxi accompanied by a dog wearing a yellow jacket, this would indicate the person has a:

5. A driver can preserve a passengers dignity by:

6. When a customer is not at the agreed pickup point, the best practice would be to:

7. The procedure to be followed if defective passenger safety equipment is found in a taxi is to:

8. An item of specialist equipment which can be fitted to an accessible vehicle to help a customer with a disability is known as a:

9. A driver who receives a penalty charge notice has grounds for appeal when:

10. A visible external sign to a driver that a passenger may require some assistance when embarking is when the passenger:

11. When a person with special requirements telephones the booking office to arrange a collection. The person taking the booking should:

12. It is important that a driver knows the safe working load and limits of specialist equipment as this will:

13. It is important that regular inspections and risk assessments of specialist equipment are carried out to:

14. It is important that taxi and private hire drivers undertake disability awareness training to:

15. If a driver refuses an assistance dog, what would be a consequence for the Taxi Driver?

16. What best describes the vehicle accessibility provisions contained in the Equality Act 2010?

17. The correct procedure to restrain a wheelchair and a passenger safely is to:

18. What assistance should a driver give to a person who may have a hearing disability?

19. On what grounds would a taxi driver be exempt from carrying an assistance dog?

20. What does a taxi have to carry to comply with the Equality Act 2010?

21. What best describes the quality a driver should display to a person with a disability?

22. A taxi driver has refused to assist a wheelchair user to access the vehicle. A driver is entitled to take this action when the:

23. The driver of a designated wheelchair accessible vehicle must ensure the passenger:

24. What should you do when a pickup schedule cannot be met?

25. It is most important that help and assistance are given to the customer throughout the journey to ensure:

26. Why should door to door services not include a waiting charge?

27. What is an example of hidden disability?

28. What colour jacket would a working hearing dog wear?

29. When may a taxi driver be excused from assisting a passenger?

30. The Equality Act 2010 requires a taxi which is plying for hire or has been hired to carry:

31. Which of these is not permitted when transporting wheelchairs?

32. A driver wishes to carry passengers who are wheelchair users. What must they have to enable them to do this?

33. A taxi driver waiting at a station is approached by a wheelchair user. On what grounds is a driver exempt from helping the passenger into the vehicle?

34. A driver is waiting at a pick up point. Which of these would indicate that the approaching customer needs assistance?

35. A driver is booked to transport a passenger in a wheelchair. What must the driver do to comply with the Equality Act?

36. What should a private hire do to appeal a Penalty Charge Notice following the drop off of a passenger with a disability?

37. A customer with special requirements phones the booking office to arrange a pick up. What should the telephonist do to avoid upsetting the customer?

38. Why would a driver request a medical exemption from assisting passengers with mobility issues?

39. What would be the best method to use to communicate with a passenger with learning difficulties?

40. How should a driver provide an appropriate service to a customer who has communication difficulties?